SpinPolo is operated by Win Top Ltd, a company licensed and regulated by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. That licence sets out the rules we operate by — covering everything from how we handle your funds to how we conduct ourselves when a dispute arises. We are accountable to that authority, and its framework shapes the decisions we make day to day.

We launched in 2026, which means we are a relatively new operation. We think that is worth being straightforward about. We do not have decades of history to point to, so what we can point to is how we are set up and what we hold ourselves to from the outset.

How we handle your money

Player balances are kept separate from the funds we use to run the business. This is not a courtesy — it is a structural decision. Your deposited funds are not used to cover operational costs, pay suppliers, or meet any other business obligation. The separation means that the money you deposit remains yours, available for withdrawal when you choose to take it. Withdrawal requests are processed within zero to twenty-four hours, and the minimum withdrawal threshold is £20. We think clarity on this point matters, so we state it plainly rather than burying it in terms.

Safer gambling

We take the view that the way a platform is built has a direct effect on how people use it. That means safer gambling is not a section we added after the fact — it is something we considered when putting the platform together. Tools that let you set deposit limits, take a break, or close your account are available to you, and they work. If you use them, they are applied immediately. We would rather you use those tools when you need them than feel there is no straightforward way to do so.

SpinPolo is intended for adults who choose to use it as a form of entertainment. If gambling stops feeling that way for you, we want it to be easy to step back. Our support team can help you access the relevant controls, and we can also point you towards independent organisations if you feel you need outside support.

On the question of which providers and payment routes we list: we work with established game studios — including Pragmatic Play, Evolution, NetEnt, Play'n GO, Hacksaw Gaming, and others — because their products are tested and certified independently. Payment methods are selected on the basis of reliability and security. We accept a range of options including cards, e-wallets, bank transfer, and several cryptocurrencies, and we apply the same standards to each.

When something goes wrong — a technical fault, a payment delay, a dispute over a transaction — we expect ourselves to respond clearly and promptly. That means giving you a straight answer, not a holding reply. Our support team operates around the clock and can be reached via live chat or email. If an issue cannot be resolved at that level, there is a formal complaints process, and we follow it.

That is, in straightforward terms, who we are and how we operate. If you have a specific question not answered here, our support team is the right place to start.